Frequently Asked Questions

  1. Q: How many Wholesalers participate on Order Dynamics?
    A: We have over 30 participating Wholesalers which make up 95% of the Pharmaceutical Wholesale Market in South Africa
  2. Q: Can I access Order Dynamics on any device?
    A: Yes, you can access the Management system on any Android device. You can access the Widget system (Stock Levels only) on any Apple or Android device
  3. Q: How accurate is the Order Dynamics data?
    A: We have integrated systems in place at all Wholesalers, the entire stock on hand process is automated and extremely accurate
  4. Q: How ‘Live’ is the Order Dynamics data?
    A: Most Wholesalers send automated updates every two to three hours.
  5. Q: What Customer Support can I expect from Order Dynamics?
    A: Our Customer Support Centre team is available from 7:30am to 8:30pm. If you problem cannot be resolved telephonically a technician will contact you will contact you within 24 hours.
  6. Q: Can I get raw data extracts from Order Dynamics to my FTP server?
    A: Yes, we offer this service to most of our clients for an additional fee
  7. Q: Does the system reduce paperwork and save time?
    A: Yes, the system is an electronic system to reduce paperwork.  Most options are drop downs thus saving time.
  8. Q: How quickly can Order Dynamics be up and running on my computer?
    A: Order Dynamics is a Website, you can be up and running within 48 hours after we have received your master price file. We simply allocate a user name and password and you have full access





About

Order Dynamics is a state of the art system that allows management to view their stock in real time, at over 30 participating Pharmaceutical wholesalers and distributors, on one screen. The system allows your sales team to see live stock on hand levels which ensures an efficient and time saving ordering process.

Contact Us

Johannesburg Physical Address: 30 Impala Rd, Chiselhurston, Sandton, 2196
Tel: +27 (11) 286-3400
Fax: +27 (11) 286-3430
Email: info@orderwise.co.za
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